FAQs

We’ve compiled answers to some of the most frequently asked questions about our products, services, and processes. If you don’t find the answer you’re looking for, feel free to contact us directly.

For Patients

How do I access medical cannabis through MarijuanaSupplier.com.au? To access medical cannabis, you’ll need a prescription from an authorized prescriber. Book a telehealth consultation through our platform to discuss your needs with a qualified professional.

What conditions can medical cannabis help treat? Medical cannabis is prescribed for a variety of conditions, including chronic pain, anxiety, epilepsy, and more. Your prescriber will assess your specific situation and determine the best course of treatment.

How are products dispensed? Once you receive a prescription, your medication will be dispensed through a licensed pharmacy. We ensure all products comply with Australian regulations.

Can I request specific strains or formulations? Your prescriber will recommend products based on your medical needs. If you have preferences, discuss them during your consultation.

For Wholesalers

What are the minimum order quantities (MOQs) for wholesale purchases? Our MOQs vary depending on the product type. Contact our wholesale team for detailed information and pricing structures.

Do you ship internationally? Yes, we offer international shipping to clients in compliant regions. Ensure you understand your local regulations before placing an order.

How do I start a wholesale partnership? Submit an inquiry through our website. Our team will guide you through the registration and compliance process.

Are bulk discounts available? Yes, we provide tiered pricing for large orders. Contact us to discuss your requirements.

General Logistics

How are products shipped? We use secure, compliant shipping methods, including Australia Post Express and international couriers. All orders are tracked for safety and transparency.

What is the typical delivery time? Domestic orders usually arrive within 3–5 business days. International delivery times depend on the destination and customs processes.

Can I track my order? Yes, all orders come with tracking information provided upon shipment.

What if I receive the wrong product or a damaged shipment? Contact us immediately. We’ll resolve the issue promptly, including replacements or refunds where necessary.

For additional questions, contact us at support@marijuanasupplier.com.au or via our website form. We’re here to help.